All open roles
OperationsBarcelona / Remote EU
Head of Customer Success
You own the post-sale journey: from first live route to embedded operations. Customers stay because you make them successful, not because of a contract clause.
What you'll do
- Design and run onboarding playbooks for new distributor pilots.
- Be the executive sponsor for key accounts during go-live and expansion.
- Build CS metrics: time-to-value, adoption, health scores, and renewal risk.
- Feed structured customer signal back into product and engineering.
What we're looking for
- 5+ years in customer success, implementation, or operations leadership in B2B SaaS.
- Experience with distribution, logistics, or field-service customers.
- Strong project management and stakeholder communication.
- Based in or willing to work EU hours; periodic travel to Barcelona customers.
Prefer email? Write to hiring@cubrinx.com with the role title in the subject line.